Terms and Policies

Terms of Service


Hey, welcome to SmartyStreets.com. Hopefully you're old enough to use the site responsibly. Underage clicking is not allowed. When you visit us or use our services, you understand that these terms govern both your behavior and ours.

By accessing the website smartystreets.com or any other related sites, (herein collectively referred to as the "Site") or requesting services (herein the "Service" or "Services") provided by SmartyStreets, LLC (herein the "Company") you will have access to valuable information, services, and tools to assist you with meeting your objectives. By accessing the Site, the Customer (herein "you" or "your") agrees to these Terms of service (herein "Terms"). The Site, Content (as defined below), and Software (as defined below) are not available to competitors of the Company, and competitors are hereby expressly prohibited from using or accessing the Site, the Software, or the Content. Furthermore, by viewing or entering the Site, you are certifying that you are not a competitor of the Company and that you will not share or otherwise disclose the Site, Software, or Content with a competitor of the Company.

These Terms govern your access to and use of Software from the Company, whether through the Site or otherwise. In the event that you access the Site, your access to the Site, the Software, and the Content are subject to the Terms. In the event of any conflict between the Terms and any separate agreement with the Company, the Terms and conditions of the separate agreement will prevail and govern.

The Company will only knowingly provide its services to parties that can lawfully enter into and form contracts under applicable law. If you are under the age of 18, but at least 13 years of age, you may use the Site, Software, and Content only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. The Site, Software, and Content are not intended for children under the age of 13.


We respect the property of others. We expect the same of you.

All Content included in this site (such as text, graphics, logos, images, audio clips, and software) is the property of the Company unless otherwise specified. This Content is protected by U.S. and international copyright laws. Any content that is not the express property of the Company is used by permission of the copyright holder. Portions of our software are the property of the United States Postal Service.

Any and all electronic and programmed computer instructions used to provide a service to the customer for good and valuable consideration (herein "Software" and "Service") are the property of the Company and protected by U.S. and international copyright laws. Any reproduction, modification, distribution, transmission, republication, display, or performance of the Content on this site, unless otherwise granted, is strictly prohibited.

USPS® Disclaimer

We are authorized by the USPS® to use their data, but we are not the USPS®.

The Company is a non-exclusive licensee of the United States Postal Service. The prices of our products and services are neither established, controlled, nor approved by the United States Postal Service. Advertising material is neither endorsed nor approved by the United States Postal Service. Portions of our software are copyrighted by the United States Postal Service. Customers accessing our site acknowledge the USPS right to the licensed materials and licensed marks.

International API Terms of Use

Every international lookup you make will result in a charge.

Each address request that you submit to our International API counts as one lookup. Similar to our US service, you will be able to choose a plan that will accommodate your non-USPS address lookup needs. We require that you keep a valid credit card listed on your account.

You are responsible for any lookups performed on your account, even if unintended or accidental. For example, if you create an automated API call to the SmartyStreets International API, and you happen to have an unintended loop in your code causing "runaway" calls to be made to the API, you will still be responsible for each international lookup attempted. This could result in significant charges to your credit card. Please ensure that your code is correct prior to automating any call to the SmartyStreets International API.

Your use of the SmartyStreets International API signifies your acknowledgment of these terms and your agreement to be bound by them.

SmartyStreets is a non-exclusive licensee of multiple postal service providers. The prices of our products and services are neither established, controlled, nor approved by the postal services of the respective countries for which we provide address validation data. Advertising material is neither endorsed nor approved by any of the postal services of the respective countries for which we provide address validation data. Portions of our software are copyrighted by the postal services for a number of countries in addition to the USPS including Loqate and the following:

  • Austria: "© Bundesamt für Eich- und Vermessungswesen"
  • Canada Copyright Notice: This data includes information copied under license from Canada Post Corporation.
  • Croatia, Cyprus, Estonia, Latvia, Lithuania , Moldova, Poland, Slovenia and/or Ukraine: © EuroGeographics
  • France source: Géoroute® IGN France & BD Carto® IGN France
  • Germany: "Die Grundlagendaten wurden mit Genehmigung der zuständigen Behörden entnommen" or "Die Grundlagendaten wurden mit Genehmigung der zustaendigen Behoerden entnommen."
  • Great Britain: "Based upon Crown Copyright material."
  • Greece: "Copyright Geomatics Ltd"
  • Hungary: "Copyright © 2003; TopIMap Ltd."
  • Italy: "La Banca Dati Italiana è stata prodotta usando quale riferimento anche cartografia numerica ed al tratto prodotta e fornita dalla Regione Toscana"
  • Norway: "Copyright © 2000; Norwegian Mapping Authority"
  • Portugal: "Source: IgeoE – Portugal"
  • Spain: "Información geográfica propiedad del CNIG"
  • Sweden: "Based upon electronic data © National Land Survey Sweden"
  • Switzerland: "Topografische Grundlage: © Bundesamt für Landestopographie"

Private Security Credentials

We take security very seriously. Make sure you use strong passwords, and don't share private service keys (such as those used to access our API) by using them on public web pages or committing them to source control. You're responsible for keeping your account safe.

Any and all secret or private credentials and/or authentication tokens including passwords that you use to access the Site, Software, and Content are personal to you. You should not share or disclose your private authentication information with anyone who you do not trust. Disclosure of your security credentials to any party, including those within your organization, authorizes that party to act as an agent on your behalf. You are responsible for safeguarding your credentials, and you agree not to allow any third party to access and use the Site, Software, and/or Content using your credentials, unless specifically granted herein. The Company recommends creating credentials that cannot be easily guessed. You agree to take sole responsibility for any activities or actions under your credentials, whether or not you have authorized such activities or actions. You will immediately notify the Company and change your credentials if any unauthorized use of your credentials is suspected.

Your Use of the Software and Content

We make our service available for you to use when you play nice. Please don't try to break it or reverse-engineer it. Generating address lists is not allowed. Customer emails are kept private and are archived when no longer needed. If you're concerned about something you've emailed to us, let us know you'd like us to delete it. Since email is inherently insecure, we do not guarantee the privacy of email contents or attachments, and we encourage you to send sensitive information more securely.

The Company authorizes you to access and use the Site, Software, and Content subject to these Terms: You agree not to (i) sell, rent, sub-license, or lease access to the Company's products to provide services to third parties without the express written permission of the Company, referred to as a private label license; (ii) reproduce, modify, make derivative works of, publicly perform, publicly display, use, make, have made, sell, offer to sell, or import the Company's products, except as otherwise expressly agreed in writing between you and the Company; (iii) disassemble, decompile, or reverse-engineer the Company's products and/or services or (iv) impersonate any other person or entity, whether actual or fictitious, including impersonating an employee of the Company.

Subject to these Terms, the Company provides the ability to compare information in your address list with official postal data and update the information in your address list as necessary to bring it into compliance with generally accepted postal standards. The Company will maintain the address data that you submit according to the terms set forth by the service that you elect to use.

Anything that you send to the Company as an email attachment (for technical support or otherwise) is not subject to automatic purging or guaranteed privacy (since most email is sent via insecure channels). The Company retains email correspondence in order to provide you with better support. If you need the attachments purged by us for any legitimate reason, please contact us and request accordingly.

Data Ownership

Your data is yours, and we respect that. Our data is ours, however, which means that using our service to compete with us (whether providing it for gain/benefit or reselling it) with the help of our service, is not allowed.

You retain all rights to your data. "Your data" is defined as any data that you submit to the Company that is not already publicly available. The Company will utilize your data only for the purposes of fulfilling your request(s). The Company agrees to not disclose your data to any unauthorized third party.

Any of the data that the Service returns as a response to your data submission belongs to you. It may be used as you see fit and is not governed by any part of this contract so long as the data is not sold or redistributed in whole or in part in a competitive manner, whether for profit or not (for example, if you are starting up an address verification service, you cannot use our data).

Allowed Usage of LiveAddress API

Under our standard license, you are not permitted to private-label (resell) or give away our services (even if you have an unlimited subscription). If you need to private-label (resell), redistribute, or proxy any of the services or data we provide, please contact us about a private label license.

Subject to these Terms, the service otherwise known as "LiveAddress API" (herein "API") may provide you with the ability to compare information in a database, software, or website against official postal data and update the information entered at the point of entry. Except as otherwise provided herein, you agree not to (i) sell, rent, sub-license or lease access to the API to provide services to third parties without the express written permission of the Company, referred to as a private label license; or (ii) disassemble, decompile, or reverse-engineer the Company's products.

Customers who purchase this product agree to the terms under "Recurring Billing", and are subject to the policies posted on the Site.

Company Property

LiveAddress belongs to SmartyStreets.

All rights, titles, and interests in and to the Software and Content are and will remain the exclusive property of the Company and its licensors.

External Links

We'll probably link to other sites and services that we neither own nor have affiliation with.

The Company may provide links on the Site to other websites that may or may not be affiliated with, under the control of, or otherwise maintained by the Company. The Company does not control those third parties or their services, and you agree that the Company will not be liable to you in any way for your use of such services. The Company does not endorse or make any representations or warranties about third party sites or any information, software, or other products or services found there.

Hyperlinks To The Site

We welcome and encourage legitimate links to our website. However, displaying our site in an iframe, cloning/copying our site design or layout, crawling our site, and "spamming" or harvesting the data on our site or provided by our service is all forbidden.

You are granted a limited, nonexclusive right to create a "hypertext" link to the Site provided that such link does not portray the Company or any of its other products or services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked at any time, for any reason, whatsoever. You may not use, frame, or utilize framing techniques to enclose any Company trademark, logo, or trade name or other proprietary information including the images found at the Site, the content of any text or the layout/design of any page, or any form contained on a page without the express written consent of the Company.

General Prohibitions

Don't use our service to break any laws or regulations. Be nice. If we suspect foul play, we reserve the rights to investigate, monitor your requests, and even terminate your service. And don't attempt to use our service to generate address lists (small or large).

You agree not to do any of the following: (i) use any Content, including any personally identifiable information included within the Content, in violation of any rights of any third parties, including such rights arising under any applicable privacy policies or agreements; (ii) use any Content in violation of any applicable law or regulation; (iii) attempt to decipher, decompile, disassemble, or reverse-engineer any of the software used to provide the Site, Software, or Content; (iv) attempt to compile through reverse-engineering or any other method a comprehensive list of all USPS addresses; (v) distribute, modify, or copy the Software; (vi) remove or alter any trademark, logo, copyright, or other proprietary notices, legends, symbols, or labels in the Software; The company will have the right to investigate and prosecute violations of any of the above. The Company may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that the Company has no obligation to monitor your access to or use of the Site, Software, or Content, but has the right to do so for the purpose of providing the Site, Software and Content, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency, or other governmental body.


There's a plug here, and we will pull it if we have to. No refunds are given to rule-breakers.

If you violate any of these Terms, your authorization to use the Site, Software, Content, and your uploaded data will automatically terminate. You agree that fees paid are non-refundable in the event of the termination of your account based on a violation of these Terms.

Recurring Billing

One great thing about our service is that it is always available. To make sure your account doesn't expire, we will automatically renew your subscription using any credit card that you have on file with us. Failure to maintain current payment information in your account may result in a natural termination of your service.

Some services offered by the Company will be billed to a credit card or other prearranged methods of payment automatically. Establishment of these services are contingent upon receipt of initial payment and payment information. Subsequent payments will be automatically charged to the credit card on file at a given interval—either monthly, annually, or according to usage. This interval is established by the customer. In some cases, payment may be due early in order to allow services to continue. For example, if you purchased 500 API units and these units, were to be used before the end of the predetermined billing cycle, your method of payment would be charged to allow continuation of the Service. If recurring charges are due early, your subsequent billing dates will be reset based on this date. Recurring billing can be cancelled with twenty-four (24) hours notice by contacting agents of the Company. Any refund requests for recurring or automated charges must be made in strict compliance with the Company's established Refund Policy.


If you have questions about a charge you received, call us before you complain to your credit card company.

You agree to contact the Company before disputing any charge against the method of payment specified, which is commonly referred to as a "chargeback". Chargebacks on credit cards or any other form of payment provided to the Company will be researched and disputed if, in the Company's reasonable opinion, the chargeback is not justified. You acknowledge and agree that if services have been performed by the Company, chargebacks are unlawful. Any chargeback will automatically invoke the following per-occurrence fees without exception. A $50 administration fee, a $25 chargeback fee, and a $50 recovery fee. These fees, along with any disputed charges, will result in a negative balance on your account which must be paid before services on the account can be reactivated. If these fees are not paid within 30 days, any data provided to the Company by the customer will be considered the property of the Company. In the event of a chargeback, the Company may need to provide relevant information to a 3rd party for the purposes of recovering the debt or for the pursuit of civil or criminal proceedings.

Use At Your Own Risk

Be safe. Look both ways before crossing. Wear your helmet.

Your access to and use of the Site, Software, and Content is at your own risk. The Company will have no responsibility for any harm to your computer system, loss of data, or other harm that results from your access to or use of the Site, Software, or Content. While making efforts to the same, the Company does not guarantee the accuracy of the Content.

Provided "As-Is"

You may encounter bugs or inconsistencies in our service. Let us know and we'll do our best to fix them, but meanwhile, the ultimate responsibility for what you do with our service lies with you.




Let the Wookiee win.

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal and accounting fees), arising out of your violation of these Terms.

Limitation of Liability

Please read these terms.


Dispute Resolution/Arbitration

If either of us wants to make a legal claim against the other, we will first try to resolve the issue informally. If that doesn't work, we will use arbitration instead of the court system. The location of the arbitration will be Utah, unless we agree to telephonic arbitration.

Any legal claim related to your use of the Service or the application of these Terms will be governed by the laws of the State of Utah without regard to its conflict of law provisions. Additionally, any such claim will be resolved as follows:

We will first try to resolve any claim informally. Neither party may initiate a formal proceeding for at least 30 days after one party notifies the other of a claim in writing. Notice of the claim will include the name and contact information of the party giving it, the facts giving rise to the claim, and the relief requested. You will send your notice as a written request by email. The Company will send its notice to the primary email address associated with your account.

If we cannot resolve a claim informally, it will be resolved by binding arbitration and not in courts of general jurisdiction. The arbitration will be conducted under the rules of JAMS (Judicial Arbitration and Mediation Services, Inc.) that are in effect at the time the arbitration is initiated, and under these Terms. If there is a conflict between the rules of JAMS and these Terms, these Terms will govern. Arbitration means that you waive your right to a jury trial.

If you decide to initiate arbitration, you will be required to pay the arbitration initiation fee as well as any additional deposit required by JAMS to initiate your arbitration. You also agree to pay the costs of the arbitration proceeding. Other expenses, such as attorneys’ fees and travel expenses, will be paid in accordance with JAMS rules. The location of arbitration will be Utah County, State of Utah, unless you and the Company both agree to telephonic arbitration.

To start an arbitration, you or the Company must:

  1. Write a Demand for Arbitration. The demand must include a description of the claim and the amount of damages sought. You can find a copy of a Demand for Arbitration here.
  2. Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to:

    500 N State College Blvd Ste 600
    Orange CA 92868-1682
  3. Send one copy of the Demand for Arbitration to the other party. Our address:

    3214 N University Ave #409
    Provo UT 84604-4405

In the arbitration proceeding, the arbitrator has no authority to make errors of law, and any award may be challenged if the arbitrator does so. Otherwise, the arbitrator’s decision is final and binding on all parties and may be enforced in any federal or state court that has jurisdiction. Neither you nor the Company shall be entitled to join or consolidate claims in arbitration by or against other individuals or entities, or arbitrate any claim as a representative member of a class or in a private attorney general capacity. Accordingly, you and we agree that the JAMS Class Action Procedures do not apply to our arbitration.

Updated: January 25, 2018

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